If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card

If y'all can't redeem your souvenir carte in the App Store or iTunes Shop, here are some things yous tin can effort.

  • Card is not valid

  • Card has already been redeemed

  • Menu is non activated

  • Code is unreadable

  • Code must be redeemed in a different state or region

Card is not valid

If you see a message that says that your card is not valid, here'southward what to practice:

  1. Make certain that your carte is not an Apple Store Gift Card. Apple Store Souvenir Cards are grey, white, silver, or gold. You lot tin't redeem Apple Store Souvenir Cards in the App Store or iTunes Store. Find out what to do if you take an Apple tree Shop Gift Carte or don't know what type of souvenir card you have.
  2. Try inbound your redemption code manually. When you redeem a gift card, tap or click "You lot can besides enter your lawmaking manually." Make certain that you enter the redemption code that begins with "Ten", non a different number on the carte du jour.
  3. Make sure that you enter the right characters. Some letters and numbers look alike, such equally:
  • B and viii
  • D and O
  • E and 3
  • G and half dozen
  • O and Q
  • O and 0
  • Southward and 5
  • U and V
  • Z and 2

Carte has already been redeemed

If you lot encounter a message that says that your menu has already been redeemed, y'all might have already redeemed it. Sign out of the App Store or iTunes Store on all of your devices, and then sign back in. This refreshes your Apple ID balance. Larn how to cheque your Apple ID balance.

If you need more aid, contact Apple Support.

Card is non activated

If y'all see a message that says that your card has non been properly activated, it might not have been activated by the retailer who sold the card. The all-time option is to go back to the retailer and try to resolve information technology with them.

If yous need more aid, contact Apple Support.

Code is unreadable

If yous can't read the code on the dorsum of your card because it'southward scratched or damaged, contact Apple Support.

Code must exist redeemed in a unlike country or region

If you encounter a message that says the code must be redeemed in another storefront, the carte was probably purchased in another country or region. You can't redeem Apple Gift Cards or App Store & iTunes Gift Cards exterior of the land or region of buy. For example, if yous bought an App Store & iTunes Gift Carte du jour in France, you tin't redeem it in the App Shop in the Us.

If y'all demand more help, contact Apple Support.

Contact Apple Support.

You might need to provide:

  • An image of the full front and dorsum of your card.
  • A sales receipt showing when your card was purchased.
  • The serial number from your menu.

Observe your serial number

The serial number is not the same matter as the lawmaking that begins with "X" that you employ to redeem the card. Serial numbers are located on the back of your menu. Here are some examples of where you might run across the serial number:

Gift card with serial number centered below the bar code.
Serial number begins with "GCA"

Gift card with serial number at bottom right.
Series number begins with "lx"

Gift card with serial number above the bar code.
Serial number begins with "60" (Australia Souvenir Cards)

Gift card with serial number at bottom left.
Serial number begins with "PBH"

Gift card with serial number at bottom left.
Serial number begins with "EPY"

Information about products not manufactured by Apple tree, or contained websites non controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-political party websites or products. Apple makes no representations regarding third-party website accurateness or reliability. Contact the vendor for additional information.

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